PropTech AI ("PropTech AI," "we," "us," or "our") operates the PropTech AI Client Portal mobile application (the "App") and the related web portal at clientportal.proptechnologyai.com (together, the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By creating an account or using the App, you agree to the collection and use of information as described in this policy.
1. Information We Collect
1.1 Account Information
When your account is created (by our staff or by you), we collect and store:
Full name, email address, company name, and phone number
Account type/role and account status
Login timestamps and password-change timestamps
1.2 Business and Service Data
As part of using the Service, we collect and store the data you and our team generate through it, including:
Real estate leads assigned or delivered to your account, and any comments, disputes, or feedback you submit about them
Marketing campaign access, campaign guides, and any edits or requests you submit related to them, including campaign details and caller scripts you upload when creating a campaign
Campaign reports generated from your leads and call activity
If you use Email Marketing in the web portal: the contact lists you upload, the emails you create and send, your sending domain and sender details, and delivery results. You are responsible for having the consent required to email the contacts you upload; we process those contacts only to send your emails.
Skip-trace orders, including files you upload for processing and the results returned
"Buy a List" record orders and order history
Support tickets and their status/history
1.3 Billing and Payment Information
We track subscription status, pending payments, one-off charges, and skip-trace credit balances associated with your account. We do not collect or store your full payment card details. Card payments are processed by Stripe through Stripe's own secure checkout page, opened in your device's browser — Stripe's handling of your payment data is governed by Stripe's Privacy Policy. We only receive confirmation of payment status from Stripe, not your card number.
1.4 Remi AI Chat and Support Communications
When you use the in-app "Remi AI" assistant or request to speak with a team member, we collect:
The text of messages you send and receive
Any images or files you choose to attach and send
Voice recordings you choose to record and send as voice notes
Message delivery/read status, reactions, and timestamps
Your past conversations, so you can read them again in the App
Messages you send to Remi AI are processed by an artificial-intelligence provider to generate Remi's replies (see Section 3).
1.5 Voice Calls
The App lets you call our team and receive calls from our team. When you place or answer a call:
The App uses your microphone only during that call. If you leave the App during a call, the call keeps running and an ongoing-call notification shows with hang-up, mute and speaker controls; the microphone stops as soon as the call ends.
Calls are not recorded. The audio travels encrypted directly between your device and our team member's device. When a direct connection is not possible, it is relayed through Cloudflare's call-relay servers, which pass the encrypted audio along without storing it.
We keep a record of each call — who called whom, when, how long it lasted, and whether it was answered, missed or declined — and a short call note (for example "Call ended · 02:15") appears in your chat history.
An incoming call can ring and show Answer and Decline on your lock screen, like a regular phone call.
1.6 Notifications and Text Messages
If you allow notifications, we use Firebase Cloud Messaging (a Google service) to deliver push notifications about activity on your account (e.g., new leads, ticket updates, chat replies, and incoming calls from our team). This requires storing a device push token associated with your account. We may also send occasional offers and service updates; you can turn these off separately with the "Offers & updates" switch in your notification preferences. You can disable all notifications at any time in your device settings or in-app notification preferences.
If you reset your password by phone, we send a one-time code to your phone number by text message. Other text messages from us (for example, service updates) are sent only if you have agreed to receive them. Text messages are delivered through our messaging providers (see Section 3); message and data rates may apply.
1.7 Fingerprint Sign-in
If you turn on fingerprint sign-in (or face unlock, where your device supports it), your biometric data never leaves your device and is never sent to us. It is processed entirely by your device's operating system, which only tells the App "unlock succeeded" or "unlock failed." We never receive or store the biometric data itself. With fingerprint sign-in on, you stay signed in: your sign-in session is stored encrypted on your device and is unlocked with your fingerprint. You can turn this off at any time in the App.
1.8 Automatically Collected / Diagnostic Information
We may use Firebase App Check and reCAPTCHA to help verify that requests to our backend come from a genuine, unmodified copy of the App, in order to prevent abuse and automated attacks. This may involve collecting device-level integrity signals. We do not use this information for advertising or profiling. The App does not include advertising, analytics or crash-reporting SDKs.
1.9 Information We Do Not Collect
We do not collect your device's precise or approximate location, your contacts or call history, and we do not use advertising SDKs or sell data to data brokers or advertisers.
2. How We Use Information
We use the information described above to:
Provide, operate, and maintain the Service (deliver leads, process orders, manage billing, provide support)
Authenticate your account and keep it secure
Send you service-related notifications and respond to your support requests
Connect voice calls between you and our team
Power the Remi AI assistant's responses to your questions, and draft campaign guides and email templates when you ask for them
Send offers and service updates, which you can turn off at any time
Monitor, troubleshoot, and improve the Service
Comply with legal obligations and enforce our terms
We do not use your personal information for third-party advertising, and we do not sell your personal information.
3. How We Share Information
We share information only as follows:
Service providers who process data on our behalf, under contractual confidentiality and security obligations:
Supabase — our database, authentication, and backend infrastructure provider, which hosts substantially all of the data described in Section 1.
Stripe — for payment processing (see Section 1.3).
Google Firebase — for push notification delivery and app integrity checks (Sections 1.6 and 1.8).
Anthropic — the artificial-intelligence provider that generates Remi AI's replies from the messages you send to Remi.
Google (Gemini) — artificial intelligence used to draft campaign guides from the campaign details and caller scripts you provide, to draft email templates, and to check leads against campaign criteria.
Cloudflare — relays encrypted call audio when a direct connection is not possible (Section 1.5). Calls are not recorded.
Resend — delivers the emails you send with Email Marketing, and service emails from us.
HighLevel and Telnyx — deliver text messages, such as password-reset codes (Section 1.6).
Our staff, who can access client data through the corresponding staff portal in order to deliver leads, respond to support requests, and manage your account.
Legal requirements — if required to do so by law, court order, or governmental request, or to protect the rights, property, or safety of PropTech AI, our users, or others.
Business transfers — if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction; we will notify you before your information becomes subject to a different privacy policy.
We send these providers only the information needed for the task, and they process it on our behalf under their own terms and security commitments. We do not otherwise sell, rent, or trade your personal information to third parties.
4. Data Retention
We retain account and business data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. Chat conversations and call records are retained for support and audit purposes even if a conversation is marked as "cleared" from your active view. Call audio is never stored. You may request deletion of your account and associated personal data as described in Section 6.
5. Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information (you can also update most profile fields directly in the App)
Request deletion of your account and associated personal information
Opt out of push notifications (device settings or in-app notification preferences), including offers and service updates on their own
Turn fingerprint sign-in on or off at any time (App settings)
Allow or deny microphone access at any time in your device settings (calls and voice notes need it)
To exercise any of these rights, contact us using the details in Section 10.
6. How to Delete Your Account
You can ask us to delete your PropTech AI account and the personal information associated with it at any time, whether or not you still have the App installed:
Email support@proptechnologyai.com from the email address on your account with the subject "Delete my account", or
Send the same request to our team through the chat in the App or the web portal.
We will confirm the request and delete your account within 30 days. This removes your profile and sign-in, your chat messages and voice notes, call records, uploaded files, and the push tokens registered for your devices. We may keep records we are legally required to retain — such as invoices and payment records — for as long as the law requires, after which they are deleted. Signing out of the App or uninstalling it does not delete your account.
7. Data Security
We use industry-standard technical and organizational measures to protect your information, including encrypted connections (HTTPS/TLS) between the App and our backend, encrypted voice calls, row-level access controls restricting each client to their own data, and access controls for our staff. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
The Service is intended for business use by real estate professionals and is not directed to, and should not be used by, anyone under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other reasonable means, and update the "Effective date" above.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: